STA has teamed up with Stand 2, one of the UK’s leading personal safety, conflict management and physical intervention training companies to bring you this Managing Conflict and Aggression CPD.

This online training programme, which is exclusive to STA, will equip leisure personnel with the skills and strategies needed to prevent, manage, and resolve conflict and aggression when working in a customer-facing environment.

This programme covers:

• Introduction
• Responding to Conflict
• Step 1: Threat Recognition
• Step 2: Avoidance - Scene Safety
• Step 3: Communication Skills
• Step 4: Teamwork and Intervention
• Post Incident Procedures
• Conclusion
• Final Knowledge Check
• Summary.