Programme Information

This programme has been designed by a specialist marketing and business growth to provide key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. The CPD will cover the importance of customer service for those within the leisure industry as well as best practice customer care skills such as handling complaints and dealing with customers.

Developed by Minnie von Mallinckrodt-Grant, Minnie is a business growth expert who helps corporates, executives and business owners think strategically and leverage marketing, their personal brand and speaking to rapidly grow their influence, impact, and income.

CPD Value

• 1 STA CPD Points
• 2 CIMSPA CPD Points

Validity of Programme

This programme does not expire.

Length of Programme

Approximately 4 hours.

Programme Information

This programme covers:

• Customer care
• Communication
• Communication channels
• Being the face of the organisation
• Complaints
• Customer Retention.

Assessment Criteria

Complete a 10 question assessment at the end of the programme. learners will need to achieve at least 7 / 10 in order to pass the online programme.